Refund policy

To Initiate a return

Return Policy Statement

Make sure you get a full refund by returning your item(s) with the packaging in original, intact condition.

Returned items must be enclosed in their original packaging. This includes all boxes, containers, plastic bags, and any protective packaging.
Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition" and is not eligible for refund.
Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
Original packaging also includes all tags, information booklets, instructions, stickers, etc.
Please pack your returns securely as to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return.
Please do not use the item's original packaging as a shipping container. To avoid damage and ensure you're refunded, pack items in the original packaging and place inside of a larger, separate shipping container.
Include original invoice or other necessary contact information such as order numbers.
Amazon Purchases are eligible for Returns only through Amazon returns or by contacting the Lexin Amazon administrators.
Customers are responsible for any return shipping charges.
Items May be returned for full refund within 30 days of delivery date.
All returned items are inspected. Used or damaged gear will be returned to the customer.